All orders are typically processed within 1–3 business days. During peak seasons, promotional periods or immediately following a drop launch, processing may take up to 4–5 business days due to higher demand. All processing and delivery timeframes start from the day after you place the order unless otherwise specified.

Delivery to remote and regional areas (including parts of NT, WA and TAS) may take 1–3 additional business days beyond the standard estimate.

We ship to select countries outside Australia. You can check whether we deliver to your country at checkout. International shipping rates are calculated at checkout based on your destination.

Headnoise does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. International delivery times vary by destination. For Australian orders, GST is included in the price shown.

We can deliver to PO Boxes and Australia Post parcel lockers within Australia. Enter the address at checkout as normal.

All delivery timeframes provided are estimates only and are not guaranteed. Actual delivery times may be affected by carrier capacity, weather events, public holidays, customs processing and high-demand periods. We will not be liable for any loss, expense or damage caused by delays in delivery.

Once your order has been placed you will receive an order confirmation email. Once dispatched, you will receive an emailed invoice followed by an email containing tracking information so you can follow your order to your door.

Once you have placed your order it cannot be amended or cancelled. This includes changes to the delivery or billing address, the product(s), size or colour, adding or removing products, or the shipping method. Once an order has been placed the payment method cannot be changed.

We strongly encourage you to check all key details prior to finalising your order at checkout. If you have made a mistake, we are happy to assist you with a return or exchange once your product(s) have been delivered. See our Returns Policy for further details.

At checkout, you will be asked whether you give authority to leave the product at your desired delivery address or whether a signature is required.

Authority to Leave gives the delivery driver the authority to leave your package at the delivery address if nobody is there to receive it. Once delivery is completed, any lost or stolen items will be the responsibility of the customer.

Headnoise is not responsible for any products that are lost or stolen unless during transport. If you are concerned your products may be stolen, we recommend utilising the "Signature Required" option at checkout.

This gives the Post Office or collection facility employees your permission to hand over your parcel to the nominated name requested on your tracking number link or app. Once your parcel is marked delivered and accepted by the designated individual you have nominated, any lost or stolen items will be the responsibility of the customer.

Headnoise is not responsible for any products that are lost or stolen unless during transport.

If your parcel is being delivered to a business address or building that contains multiple units, apartments or businesses, and someone signs for your parcel (such as reception or a building concierge), Headnoise deems this product to have been delivered. Once delivered, Headnoise takes no responsibility for any parcels not received by the customer in this scenario.

To avoid this situation, please utilise parcel collect, parcel lockers or alternative secure arrangements. For business addresses, please include the company name and consider operating hours.

Headnoise utilises Australia Post as our delivery partner for Australian and international deliveries. For all international deliveries, a signature is required. Headnoise is not responsible for any parcels unclaimed or being returned due to no signature. The customer will be responsible for any costs to resend the parcel or return to sender in this situation.

We utilise Australia Post as our delivery partner. The best way to track your deliveries is through the Australia Post mobile app. Alternatively, you can track your parcels on auspost.com.au using the tracking tool with the tracking number provided in your dispatch email.

Our products are shipped from Australia. Delivery to some countries may result in customs charges or fees. All customs and duties are the responsibility of the customer, not Headnoise.

Please familiarise yourself with your country's requirements prior to ordering if you are not prepared to pay any additional fees set by customs, as we have no authority or responsibility to alter this.

Customs duties are taxes imposed by the government on goods imported into a country. These are typically based on the value of the goods and vary depending on the destination country's regulations.

Import taxes may also be applied in addition to customs duties. These can include Value Added Tax (VAT) or Goods and Services Tax (GST), depending on the country you're shipping to.

Duties are usually calculated on the total customs value of the goods. Each country has specific tariff rates that determine the percentage of duties applied based on the product category. The country where the item was manufactured can also impact duty rates due to trade agreements and tariffs.

If you refuse the customs fee, we must confirm with the delivery partner that your parcel will be returned to Headnoise before processing a refund. In some instances, a shipping and handling fee may be deducted from your refund.

If you're unsure whether you'll be subject to customs charges, we recommend contacting your local customs office before placing your order.

Weather conditions, customs clearance processes, natural disasters and high demand during peak seasons or drop launches can lead to unexpected delays. We work closely with our delivery partners to provide real-time updates on your order status.

For current Australia Post service disruptions, visit the Australia Post service updates page. As we utilise third-party delivery partners, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

Orders may be delayed or returned if the shipping address is incorrect or incomplete. Please double-check your shipping details before completing your order. If you notice any errors, contact us immediately at admin@headnoisephilosophy.com.

If you have inputted the incorrect address at checkout and the products go missing or are delivered to that incorrect location, we cannot be held accountable to refund or replace the order. While we do our best to help, we cannot guarantee being able to change the shipping address after the order is complete.

We understand that packages can occasionally go missing during transit. If your order hasn't arrived within the estimated delivery window, contact us at admin@headnoisephilosophy.com and we will investigate the issue and work to resolve it as quickly as possible.

Please note that there may be restrictions in what support is available depending on what delivery option was chosen at checkout, including "Authority to Leave" versus provision of a signature at collection.

Delivery may fail if no one is available to receive the package or if there are issues accessing your delivery location. Ensure someone is available at the delivery address on the expected delivery date and that our delivery partners can access your property. If you miss a delivery, follow the delivery partner's instructions for rescheduling or picking up your package.

The most common reason this occurs is that we have only shipped part of your order and the remainder should still be on its way. This sometimes happens due to stock availability. If this does happen, you may receive another email advising the delayed products are on their way.

If you haven't received any email (check your junk/spam folder), please contact us at admin@headnoisephilosophy.com. All claims for orders missing any product(s) must be made within 7 calendar days of the delivery date.

If this occurs, please contact us at admin@headnoisephilosophy.com as soon as possible. Please have the following information ready:

• Proof of purchase (order number or receipt)
• The name of the item you didn't receive
• A photo and the name of the item you did receive

All claims for incorrect items must be made within 7 calendar days of the delivery date.

For all addresses, please ensure you are delivering to a safe address where your parcel cannot be intercepted or stolen. Once your goods are deemed delivered by our delivery partners, the risk passes to you. Headnoise will not take responsibility if your order is lost or goes missing after it has been deemed delivered.

During drop launches and high-demand periods, order processing may take up to 4–5 business days. We process all orders in the sequence they are received. You will still receive tracking information once your order is dispatched.

We accept Visa, Mastercard, American Express and UnionPay, plus Apple Pay, Google Pay and Shop Pay for faster checkout.

If you have any questions or concerns about our shipping and delivery options, contact us at admin@headnoisephilosophy.com

Headnoise Apparel is committed to providing you with quality products and excellent service.