• All orders are typically processed within 1-3 business days.
• During peak seasons or promotional periods, processing may take up to 4-5 business days due to higher demand.
• All processing and delivery timeframes start from the day after you place the order unless otherwise specified.

We offer several shipping options to suit your needs:

• Standard Shipping - Australia: Estimated delivery in 3-7 business days. We may offer free standard shipping of products within Australia on orders above a set fee (calculated in AUD). This changes periodically but is shown across our Site and at checkout.
• Express Shipping - Australia: Estimated delivery in 1-3 business days. Cost calculated at checkout.
• International Shipping: We do ship to other countries outside Australia but not to all countries. You can check what countries we do deliver to at checkout.
• NOTE: Headnoise Apparel does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. For Australian orders, Goods and Services Tax (GST) will be added at checkout and included in the final price.

• Once your order has been placed you
  will receive an order confirmation email. Once your order has been dispatched
  you will receive an emailed invoice followed by an email containing tracking
  information for you to follow your products journey to your door.
• Once you have placed your order it cannot be amended or cancelled. Once an order has been placed the payment method cannot be changed. Any changes must be completed upon delivery by following our Returns Policy.

• At checkout, you will be asked whether you give authority to leave the product at your desired delivery address or whether a signature is required. Depending on your response our delivery partners may leave the item (typically in a safe place) or if a signature is required, they will typically deliver this back to a collection facility for your later collection if you are not available to sign on delivery.
• “Authority to Leave”, gives the delivery driver the authority to leave your package at the delivery address if nobody is there to receive it. Once delivery is completed, any lost or stolen items will be the responsibility of the customer.
• Headnoise Apparel is not responsible for any products that are lost or stolen unless during transport. If you are concerned your products may be stolen without you collecting it directly from our delivery partner, we recommend not having the item left without a signature and utilising the “Signature Required” option at checkout.

• This gives the Post Office/Collection Facility employees your permission to hand over your parcel to the nominated name requested on your tracking number link or app. Once your parcel is marked delivered and accepted by the designated individual you have nominated, any lost or stolen items will be the responsibility of the customer.
• Headnoise Apparel is not responsible for any products that are lost or stolen unless during transport.

• If your parcel is being delivered to a business address and/or building that contains multiple units/apartments/condos/businesses, etc and someone signs for your parcel such as reception or building concierge, Headnoise Apparel deem this product to have been delivered. Once delivered, Headnoise Apparel takes no responsibility for any parcels not received by the customer in this scenario. To avoid this situation please utilise parcel collect, parcel lockers or alternative secure arrangements.

• Headnoise Apparel utilise Australia Post and DHL as our delivery partners for Australian and International Deliveries. For all International deliveries, a signature is required for all deliveries. Headnoise Apparel is not responsible for any parcels unclaimed or being returned due to no signature. The customer will be responsible for any costs to resend the parcel or return to sender in this situation.

We utilise the following Delivery Partners to deliver your items:

Australia Post

• The best way to track your deliveries is through Australia Post’s mobile app. Alternatively, you can also track your parcels on auspost.com.au by using the tracking tool.

DHL

• The best way to track your deliveries is through DHL mobile app. Alternatively, you can also track your parcels on DHL.com by using the tracking tool.

Our products are shipped from “The Land Down Under”, Australia. Delivery to some countries may result in incursion of Customs Charges or Fees. All customs and duties are the responsibility of the customer to pay, not Headnoise Apparel.

Please familiarise yourself with your country's requirements prior to ordering if you are not prepared to pay the extra fee set by customs as we have no authority or responsibility to alter this.

9.1 - More Information on Customer/Import Charges

When you shop for apparel internationally, it's important to be aware of customs duties and import taxes that may apply to your order. Here's some helpful information to understand these costs:

Customs Duties are taxes imposed by the government on goods imported into a country. These charges are typically based on the value of the goods and can vary depending on the destination country’s regulations.

Import Taxes may also be applied in addition to customs duties. These taxes can include Value Added Tax (VAT) or Goods and Services Tax (GST), depending on the country you’re shipping to.

9.2 - How Are Duties Calculated?

Customs Value: Duties are usually calculated on the total customs value of the goods, which includes:

• Tariff Rates: Each country has specific tariff rates that determine the percentage of duties applied based on the product category. Apparel often falls under specific codes that affect how much duty is charged.
• Country of Origin: The country where the clothing was manufactured can also impact duty rates due to trade agreements and tariffs.

9.3 - What if I don't pay the Customs Duty?

If you decide to refuse the customs fee, we must confirm with the delivery partner that your parcel will be returned back to Headnoise Apparel before processing a refund for your order and in some instances a shipping and handling fee may be deducted from your refund.

If you're still unsure on whether you'll be subject to customs charges (including import duties/fees and additional fees), we recommend contacting your local customs office for more information before placing your order with us.

We offer Protect My Order during checkout to protect your order from any lost/damaged in transit and theft (only where your parcel has been left without authority). The fee is paid by the customer and is a non-refundable insurance protection. Protect My Order does not cover

• Incorrect addresses,
• Authority to Leave parcels, or
• Authority for someone to accept parcel from your local post office or collection facility.

For more information about Protect My Order, please visit https://www.protectmyorder.com/consumer

Possible Delivery Issues

• Delays in Shipping

Weather conditions, customs clearance. processes, and high demand during peak seasons can lead to unexpected delays. We work closely with our delivery partners to provide real-time updates on your order status. You can track your shipment using the tracking number provided in your confirmation email. As we utilise third party delivery partners, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery. This includes any customs delays, duties or taxes that may apply in the destination country.

• Customs and Import Duties

International orders may be subject to customs duties or taxes, which vary by country and are beyond our control. To avoid surprises, we recommend checking your local customs regulations before placing an order. You may need to cover these fees upon delivery.

• Incorrect Shipping Information

Orders may be delayed or returned if the shipping address is incorrect or incomplete. Please double-check your shipping details before completing your order. If you notice any errors, contact our Customer Support Team immediately to update your information.

Please note that if you have inputted the incorrect address at checkout, and the products go missing or is delivered to that incorrect location, we cannot be held accountable to refund or replace the order to your preferred location. While we do our best to help customers, we cannot guarantee being able to change the shipping address after the online order is complete.

If you have received your tracking number from our delivery partners, please contact them directly (details should be on the email confirmation) to see if the delivery address can be changed.

• Lost Packages

Whilst it doesn’t happen often, we understand that product packages can occasionally go missing during transit. If your order hasn't arrived within the estimated delivery window, reach out to our Customer Support Team. We will investigate the issue and work to resolve it as quickly as possible.

Please note that while we will attempt to resolve lost package issues there may be restrictions in what support is available depending on what delivery option was chosen at checkout including “Authority to Leave” versus provision of a signature at collection. Further details are found above on this page.

• Failed Delivery Attempts

Delivery may fail if no one is available to receive the package or if there are issues accessing your delivery location. Ensure someone is available at the delivery address on the expected delivery date and that our delivery partners can access your property. Things like animals on your property may stop our delivery partners from leaving our products so please be conscious of this to ensure timely delivery of your products. If you miss a delivery, follow the delivery partners’ instructions for rescheduling or picking up your package.

• How to Ensure a Safe Delivery of Your Products

If you are requesting delivery of your items to a business address, please include a company name. Also, please consider the operating hours of the business to ensure that the business will be open during standard business hours which our delivery partners utilise.

For all addresses, please ensure you are delivering to a safe address where your parcel cannot be intercepted or stolen. Once your goods are deemed to be delivered by our delivery partners, the risk in the products you have purchased will pass to you on the date and time our delivery partners confirm safe delivery to the delivery address provided in your order. Headnoise Apparel will not take responsibility if your order is lost or subsequently goes missing after it has been deemed delivered by our delivery partner. The associated risk in leaving goods unattended in these circumstances is borne by the customer.

• My Order is Incorrect

My order is missing some items

The most common reason this would occur is that we have only shipped part of your order and the remainder should still be on its way. This sometimes happens due to stock availability. If this does happen, you may receive another email titled “Some items in your order are on the way” containing further information, and the remaining item(s) will arrive shortly afterwards.

If you have checked your order and haven’t received any email (don’t forget to check your junk/spam email folder) advising the delayed products are on their way or out of stock, please contact our Customer Support Team so we can look into this to help resolve the issue promptly for you.

All claims for orders missing any product(s) must be made within 7 calendar days of the delivery date.

I have received an incorrect item to what I orderered

If this does occur, please contact our Customer Support Team immediately. Please ensure you have the following information available prior to contacting our team:

• Proof of Purchase (order number/receipt)
• The name of the item you didn't receive
• A photo and the name of the item you have received (if the wrong item)

All claims for orders received incorrectly due to receiving the wrong product must be made within 7 calendar days of the delivery date.

• Can I cancel or make a change to my order?

While we do our best to support our customers, we are unable to make changes to your order once your order is complete at the checkout. This includes changes to:

• Delivery or billing address
• The actual product(s)
• Size or colour of the product(s)
• Adding/removing products to your order
• Shipping method

We strongly encourage our loyal customers to check all key details prior to finalising your order at the online checkout. This will help reduce any issues with the order.

If you have made a mistake, we still want to help ensure you get the product you are after and are happy to assist you to start a return/exchange process once your product(s) have been delivered. See our Returns Policy for further details.

• Other

Delivery date: This is the date that our delivery partner confirms as the date which the products were delivered to the customer’s chosen address in accordance with instructions at checkout.

Payment Methods Accepted: Visa, Mastercard, American Express, Apple pay, Google pay, UnionPay, Shop Pay.

If you have any questions or concerns about our shipping and delivery options, feel free to reach out to our Customer Support Team.

Headnoise Apparel is committed to providing you with quality products and excellent service. Your satisfaction is our priority!