Products can be returned within 14 calendar days of the date you receive them (date confirmed by our delivery partner), provided all eligibility criteria below are met. Failure to return within 14 calendar days will result in the return not being accepted for a refund. Returns received between 15 and 30 days after delivery may be eligible for an exchange or store credit only. Returns after 30 days cannot be accepted.

To be eligible, the following must apply:

• The product must have been purchased at full price (or full price with a discount code applied at checkout by the customer). Sale items are not eligible for returns.
• All items must be unworn, unwashed and in their original condition with all tags attached. We recommend inspecting your products before sending them back as we will not accept damaged, worn or dirtied items without all tags attached.
• Proof of purchase (order confirmation email or receipt) must be provided.

Headnoise will not accept any returned items not meeting the criteria above. We reserve the right to refuse any return that shows signs of wear, washing, odour, staining or removal of tags.

We do not accept change of mind returns on the following:

• Sale items
• Socks (unless in their original, unopened packaging)
• Underwear
• Swimwear (can only be returned if the hygiene seal is still intact, at the discretion of Headnoise)
• Water bottles
• Personal care items
• Gift cards
• Any items claimed under a promotional offer or as free gifts

Within 14 days: Full price items are eligible for a full refund to your original payment method (shipping costs are not refunded). We also offer an exchange for another item of equal or lesser value (subject to availability) or store credit for the original purchase amount.

Between 15 and 30 days: We cannot offer a refund but can offer an exchange for another item of equal or lesser value (subject to availability) or store credit. If the exchange item is of lesser value, the difference will be issued as store credit. If the exchange item is of higher value, you will need to pay the difference plus a new postage fee.

Refunds are made to the original payment method only. Discount codes from the original order are final and cannot be refunded, credited or applied to a new order or exchange. If a full-priced item is returned for an exchange and then returned again, only store credit will be offered.

To request an exchange, email us at admin@headnoisephilosophy.com with your order number and the item and size you'd like to exchange for. We'll confirm availability. Once confirmed, return your original item following the steps in Section 4.0 below. When we receive your return and confirm it meets our eligibility criteria, we'll dispatch the replacement item. Exchange items are not reserved in advance and remain subject to availability until your return is processed.

Because Drop 001 is a limited release, stock may sell out before your return is processed. If your preferred item or size is unavailable when we process your return, we will contact you via email and offer either a full refund to your original payment method or store credit for the original purchase amount.

If the exchange item is of equal value, no additional payment is required. If it is of higher value, you will need to pay the difference plus a new postage fee. If it is of lower value, the difference will be issued as store credit. A separate invoice will be sent for any additional payment required.

Please contact us at admin@headnoisephilosophy.com as soon as possible. Do not return any faulty, damaged or incorrect products before contacting us first. We are unable to reimburse return costs if we have not been notified and responded prior to you returning the products.

For faulty or damaged items:

• Proof of purchase (order confirmation email or receipt)
• A clear photograph showing both the Headnoise logo or size tag and the fault/damage in the one photo. Please ensure the photo is clear and in JPEG or PDF format. The item should not be worn while taking the photograph.
• If you have multiple items, provide a separate photograph of each.
• If the fault cannot be verified by photograph (e.g. zipper issue), please send a short video (10 seconds max, MP4 format) showing the fault.

For incorrect items:

• Proof of purchase (order confirmation email or receipt)
• A photo of the item you received

Important: Headnoise is not liable for damage caused by failure to follow care instructions on our products or by using products in an abnormal manner. Care instructions are detailed on our products and on each product page.

We do. If an item is faulty, damaged or incorrect, we will arrange and cover the cost of return shipping. We will provide a repair, replacement or full refund at no additional cost to you.

We stand behind the quality of every Headnoise product. If a product develops a manufacturing defect under normal use and proper care, contact us at admin@headnoisephilosophy.com with photos and your proof of purchase. This is separate from our change-of-mind returns policy. Normal wear and tear, pilling from friction, and damage from improper care (e.g. tumble drying, fabric softener) are not considered manufacturing defects.

Once we receive your return and confirm it meets our eligibility criteria, your refund will be processed within 7 calendar days. You will receive an email confirmation once processed. Refund timeframes by payment method:

• Credit/debit card: 5–10 business days after processing to appear in your account
• Shop Pay / Apple Pay / Google Pay: 5–10 business days to the linked card or account
• Store credit: Issued immediately via email

Shipping costs from the original order are not refunded.

Step 1: Download and complete the Returns Form. This needs to be fully completed and included inside your parcel for us to review your return. If you cannot print the form, please write a handwritten note with your order number, name, email, items being returned, reason for return, and whether you'd like a refund, exchange or store credit.

Step 2: Source your own delivery service to return the parcel. You can also arrange your return via Australia Post here. Don't forget to include your completed Returns Form inside.

Step 3: Send your return to:

HEADNOISE APPAREL
PO BOX 203
EAST MAITLAND NSW 2323
AUSTRALIA

Please hold on to your tracking number and receipt. We recommend using a shipping service with tracking to ensure safe delivery to our returns facility. Headnoise is not liable for returns lost in transit.

To submit an international return, email us at admin@headnoisephilosophy.com with your order number and return details. You will need to source your own courier service to ship items back to our Australian returns address. International return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Please note that any customs duties or taxes paid on the original order are typically non-refundable by the destination country's customs authority. Headnoise is not responsible for recovering these fees.

Ship items back to:

HEADNOISE APPAREL
PO BOX 203
EAST MAITLAND NSW 2323
AUSTRALIA

Please keep your tracking number and receipt. Allow 5–6 business days from the date we receive your parcel for processing. If no returns form or note is provided, a store credit will be issued by default.

Please allow up to 2 weeks for your return to reach us once posted. Once we receive it, your return will be processed within 7 calendar days and you will receive an email confirmation of the outcome.

If a returned product doesn't meet our eligibility criteria, we'll contact you via email with photo evidence explaining the reasons. We will then either send the product to a sustainable recycling solution or return it to you if you cover the postage cost. No exceptions to this policy will be made.

No. We are unable to process combined returns from multiple orders. Please send returns from different orders separately. Combining returns into the same package could result in an error in your refund.

If your parcel is returned to our warehouse due to an unsuccessful delivery, we can resend it for a shipping fee of $15.00 AUD (Australian customers) or $65.00 AUD (international customers). We will send a separate invoice and once payment is confirmed, you'll receive a new tracking number. Alternatively, we can provide store credit minus a $15.00 AUD (Australian) or $25.00 AUD (international) return to sender fee. If the invoice is not paid within 14 calendar days, store credit minus the fee will be issued automatically.

Returns from Headnoise pop-up stores and events are accepted under our standard Returns Policy. Please contact us at admin@headnoisephilosophy.com with your receipt so we can verify your purchase and continue the returns process. If cash was used to purchase the item, we can only refund via store credit. If you paid by card, we'll refund to the original payment method.

Under Australian Consumer Law, products come with consumer guarantees that cannot be excluded. You are entitled to a repair, replacement or refund if a product has a major fault, is not of acceptable quality, doesn't match its description, or doesn't do what it was represented to do. Minor faults must be repaired within a reasonable time.

These rights apply regardless of our change-of-mind returns policy and cannot be overridden by any store policy, term or condition. Nothing in this policy limits or excludes your statutory rights.

Headnoise Apparel Pty Ltd is committed to complying with all obligations under Australian Consumer Law. For more information, visit accc.gov.au.